SIPOC (Supplier, Inputs, Process, Outputs, Customer)

SIPOC supports you in creating the first controlled and organised view of a process to be improved. The current process is diagrammed.

• supplier: sub-suppliers are enterprises, systems, people and other sources for materials, data or other resources
• input: materials, data and other resources delivered by the sub-supplier and used up or processed
• process: procedures creating inputs in outputs
• output: products/services utilised by customers
• customer: customers are enterprises, systems, people and downstream processes, the output is bounded for